School of Economics and Management, Tsinghua University

     • Associate Dean (MBA and Master's Programs), School of Economics andManagement, Tsinghua University (2015- )

     • Professor, School of Economics and Management, Tsinghua University (2012- )

     • Associate Professor, School of Economics and Management, Tsinghua University(2009-2012)

School of Business and Management, Hong Kong University of Science and Technology

     • Assistant Professor (2006-2009)

California Institute for Telecommunications and Information Technology

     • Postdoctoral Scholar (2005-2006)  

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The goal of my research is to identify ways to extract IT’s business value. To that end, I conduct research in two areas: digital enablement (understanding IT’s capabilities to digitally transform business and improve business performance) and IT governance (ensuring the acquired IT capabilities are well aligned with business objectives).

(A) Digital enablement

I am interested in how to leverage “digital enablement” to improve business performance. My research has dealt with digitally-enabled supply chains, customer services, firm innovations, and financial reporting, etc. Along with the emerging of “new” digital technologies, my research interests have covered internet technologies, enterprise systems, and social media, and now focus on analytics. Currently, I am most interested in social analytics (recommendation, network dynamics), financial analytics (robo-advising, smart agent), and education analytics (boost engagement, personalized training).

(B) IT governance

I am interested in how to effectively govern the lifecycle of IT investment. IT lifecycle spans IT investment decision-making, system implementation and use, and finally realization of IT payoff. In this area, my research program has focused on the mechanisms underlying organizations’ IT decision-making, impacts of corporate/IT governance arrangements on IT investment and payoff, and the co-evolution of IT with complementary resources.

Journal Papers

1. Sambhara, C., Rai, A., Xu, S.X. 2022. “Configuring the Enterprise Systems Portfolio: The Role of Information Risk.” Information Systems Research, 33(2): 446-463.

2. Liu, A., Li Y, Xu, S.X. 2021. “Assessing the Unacquainted: Inferred Reviewer Personality and Review Helpfulness.” MIS Quarterly, 45(3): 1113-1148.

3. Dong J., Karhade, P., Rai, A., Xu. S.X. 2021. “How Firms Make Information Technology Investment Decisions: Toward a Behavioral Agency Theory.” Journal of Management Information Systems, 38(1): 29-58.

4. Chen L., Hsieh, JJ, Rai, A., Xu, S.X. 2021. “The Impact of Service Employees’ Infusion Use of CRM Systems on Customer Satisfaction in Face-to-Face and Virtual Channels.” MIS Quarterly, 45(2): 719-754.

5. Cheng, J., Rai, A., Tian, F., Xu, S.X. 2021. “Social Learning in Information Technology Investment: The Role of Board Interlocks.” Management Science, 67(1): 547-576.

6. Liu, A, Liu, A., Wang, R., Xu, S.X. 2020. “Too Much of a Good Thing? The Boomerang Effect of Firms’ Investments on Corporate Social Responsibility during Product Recalls.” Journal of Management Studies, 57(12): 1437-1472.

7. Jia, N., Rai, A., Xu, S.X. 2020. “Reducing Capital Market Anomaly: The Role of Information Technology Using an Information Uncertainty Lens.” Management Science, 66(2): 979-1001.  

8. Karahanna, E., Xu, S.X., Xu, Y., Zhang, N. 2018. “The Needs-Affordances-Features (NAF) Perspective for the Use of Social Media.” MIS Quarterly, 42(3): 737-756.

9. Ho, J.L.Y., Tian, F., Wu, A., Xu, S.X. 2017. “Seeking Value through Deviation? Economic Impacts of IT Overinvestment and Underinvestment.” Information Systems Research, 28(4): 850-862.

10. Pincus, M., Tian, F., Wellmeyer, P., Xu, S.X. 2017. “Do Clients’ Enterprise Systems Affect Audit Quality and Efficiency?” Contemporary Accounting Research, 34(4): 1975-2021.

11. Tian, F., Xu, S.X. 2015. “How Do Enterprise Resource Planning Systems Affect Firm Risk? Post-Implementation Impact.” MIS Quarterly, 39(1): 39-60.

12. Karahanna, E., Xu, S.X., Zhang, N. 2015. “Psychological Ownership Motivation and Use of Social Media.” Journal of Marketing Theory and Practice, 23(2): 185-207.

13. Xu, S.X., Zhang, X. 2013. “Impact of Wikipedia on Market Information Environment: Evidence on Management Disclosure and Investor Reaction.” MIS Quarterly, 37(4): 1043-1068. ***MISQ Paper of the Year Award***  

14. Liu, A., Liu H., Xu S.X. 2013. “How Do Competitive Environments Moderate CRM Value?” Decision Support Systems, 56: 462-473.

15. Xu, S.X., Zhu, C., Zhu, K. 2012. “Why Do Firms Adopt Innovations in Bandwagons? Evidence of Herd Behavior in Open Standards Adoption.” International Journal of Technology Management, 59(1/2): 63-91.

16. Hsieh, J.J. P.-A., Rai, A., Xu, S.X. 2011. “Extracting Business Value from IT: A Sensemaking Perspective of Post-Adoptive Use.” Management Science, 57(11): 2018-2039.

17. Ho, J., Wu, A., Xu, S.X. 2011. “Corporate Governance and Returns on Information Technology Investment: Evidence from an Emerging Market.” Strategic Management Journal, 32(6): 595-623.

18. Dong, S., Xu, S.X., Zhu, K. 2009. “Information Technology in Supply Chains: The Value of IT-enabled Resources under Competition.” Information Systems Research, 20(1): 18-32.

19. Dedrick, J., Xu, S.X., Zhu, K.X. 2008. “How does Information Technology Shape Supply Chain Relationships? Evidence on the Number of Suppliers.” Journal of Management Information Systems, 25(2): 41-72.

20. Xu, S.X., Xu, Y., Zheng, X. 2008. “Communication Platforms in Electronic Commerce: A Three-Dimension Analysis.” Info, 10(2): 47-56.

21. Zhu, K., Kraemer, K.L., Xu, S.X. 2006. “The Process of Innovation Assimilation by Firms in Different Countries: A Technology Diffusion Perspective on E-Business.” Management Science, 52(10): 1557-1566.

22. Zhu, K., Kraemer, K.L., Gurbaxani, V., Xu, S.X. 2006. “Migration to Open-Standard Interorganizational Systems: Network Effects, Switching Costs, and Path Dependency.” MIS Quarterly, 30(special issue): 515-539.

23. Zhu, K., Dong, S., Xu, S.X., Kraemer, K.L. 2006. “Innovation Diffusion in Global Contexts: Determinants of Post-Adoption Digital Transformation of European Companies.” European Journal of Information Systems, 15(6): 601-616.

24. Zhu, K., Kraemer, K.L., Xu, S.X., Dedrick, J. 2004. “Information Technology Payoff in E-Business Environments: An International Perspective on Value Creation of E-Business in the Financial Services Industry.” Journal of Management Information Systems, 21(1): 17-54.

25. Xu, S.X., Zhu, K., Gibbs, J. 2004. “Global Technology, Local Adoption: A Cross-Country Investigation of Internet Adoption by Companies in the United States and China.” Electronic Markets, 14(1): 13-24.

26. Zhu, K., Kraemer, K.L., Xu, S.X. 2003. “E-business Adoption by European Firms: A Cross-Country Assessment of the Facilitators and Inhibitors.” European Journal of Information Systems, 12(4): 251-268.

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Editorial Roles

    MIS Quarterly

• Senior Editor, 2016-2022

• Special Issue on Next Generation IS Theories, Senior Editor Team, 2018-2020

    Information Systems Research

• Associate Editor, 2012-2015

• ISR Best Associate Editor Award, 2013

Research Awards and Fellowships

• China Information Economics Wu Jiapei Award (China Information Economics Society, 2016)

Named after Wu Jiapei, founder of Information Economics and Quantitative Economics in China; awarded annually to 1-3 Chinese scholars with innovative contributions to information economics and management theory  

• Chang Jiang Scholars Program (Ministry of Education (MOE) of China, 2016)

The highest academic award issued to an individual in higher education by the MOE of China

• National Science Foundation for Distinguished Young Scholars of China (National Science Foundation of China (NSFC), 2012)

Awarded annually by NSFC to 200 scholars with outstanding achievements across all scientific fields in China; about 5-7 in management and economics

• Program for New Century Excellent Talents in University (Ministry of Education of China, 2009)

• SAP America Annual Dissertation Competition Award (SAP and the e-Business Research Center at Pennsylvania State University, 2003)

Best Paper Awards & Nominations

• Michael J Shaw Best Paper Award, 2021

“Filtering to Break Filter Bubbles: A Large‐scale Randomized Field Experiment with Kwai” (with Chen X., Sun, C., and Ye C.), the 19^th Workshop on e-Business

• Supervised student nominated CIST Best Student Paper, 2021
  “How Does the Gender of AI Chatbots Matter? Empirical Evidence From Debt Collection” (with Guo, Y., Yin, X. and Liu, D.), 2021 Conference on Information Systems and Technology

• Supervised student awarded ICIS Best Student Paper, 2020

  “Design Challenge Levels in E-Learning? Insights from a Large-Scale Field Experiment” (with Li A. and Liu D.), the 41^th International Conference on Information Systems
  

• ICIS Best Paper Nomination, 2018

“Why Increased Use of IT can be Beneficial or Damaging? Insights from the Puzzle of IT Use and Managerial Expertise for Internal Controls” (with Rai A. and Sambhara, C.), the 39^th International Conference on Information Systems


• ICIS Best Paper Nomination, 2016

“Enterprise System Implementations: Role of Information Risk, Internal Controls and Environmental Uncertainty” (with Rai A. and Sambhara, C.), the 37^th International Conference on Information Systems

• AOM Best Paper Award, First Runner Up, OCIS Division, 2015

“Information Technology and Innovation Outputs: The Missing Link of Search Evolution” (with Dong J., Karhade P., and Rai A.), 2015 Academy of Management Meeting

• MISQ Best Paper Award, 2013

“Impact of Wikipedia on Market Information Environment: Evidence on Management Disclosure and Investor Reaction” (with Zhang, X)

• ICIS Best Conference Paper Nomination, 2009

“How Do Social Media Shape the Information Environment in the Financial Market?” (with Zhang, X.), the 30^th International Conference on Information Systems

• Vernon Zimmerman Best Paper Award, 2007

“Corporate Governance and Returns on Information Technology Investment: Evidence from an Emerging Market” (with Ho, J. and Wu, A.), the 19^th Asian-Pacific Conference on International Accounting Issues

• AMCIS Best Paper Award, international track, 2004

“Factors Affecting E-Business Diffusion in Organizations: Differences between Developed and Developing Countries” (with Zhu, K. and Kraemer, K.L.), the 10^th Americas’ Conference on Information Systems 

• ICIS Best Theme Paper Award, 2003

“Assessing Drivers of E-Business Value: Results of a Cross-Country Study” (with Dedrick, J. and Zhu, K.), the 24^th International Conference on Information Systems

• ICIS Best Paper Award, conference theme, 2002

“A Cross-Country Study of E-Business Adoption Using the Technology-Organization-Environment Framework” (with Zhu, K. and Kraemer, K.L.), the 23^rd International Conference on Information Systems

Teaching Awards 

• Outstanding Graduate Course, Tsinghua University, 2019

• Graduate Student Mentor Award, Tsinghua University, 2016

• Teaching Award – First Prize, School of Economics and Management, Tsinghua University, 2014 

• Teaching Award – Second Prize, School of Economics and Management, Tsinghua University, 2012, 2010 

Service Awards 

• School Performer of the Year, School of Economics and Management, Tsinghua University, 2014 

• University Performer of the Year, Tsinghua University, 2012

I am active in serving the academic community in a variety of roles. I have served on the editorial boards of leading journals such as MIS Quarterly (Senior Editor) and Information Systems Research (Associate Editor). I contributed to a large number of key conferences in the information systems field over the years (ICIS, PACIS, CIST, WEB, CSWIM, etc.) as track co-chair, program committee member, etc. In particular, I have been actively engaged in building the information systems community in the Asia-Pacific Region. I have been serving as the Vice President of the Association for Information Systems (AIS) China Chapter since 2013, and now serving the President role. AIS China Chapter works  as an important connection between Chinese IS scholars and AIS. I have immersed myself in fostering young scholars by serving as a faculty mentor in a variety of academic events in the Region, such as MISQ Virtual Author Development Workshop in 2020, MISQ Reviewer Development Workshop in South Korea, the MISQ/ISR Author Development Workshop in China, PACIS doctoral consortium in Singapore, and CityU IS Workshop in Hong Kong, among others.

Editorial Roles

    • Senior Editor, MIS Quarterly, 2016-2022

• Handled 200+ submissions

• Joined an MISQ team to enhance global impact, 2021-2022

• Led the Chinese initiative to promote MISQ research impact on practitioners, by developing research article promotions in Mandarin for social media and working with practitioner associations

• Senior Editor Team (with Andrew Burton Jones, Brian Butler, and Susan Scott), Special Issue of MIS Quarterly on Next-Generation IS Theories, 2018-2020

• Catalyzed global attention to the significance of theory development in the age of big data and AI; received 173 extended abstracts followed by 57 full paper submissions

• Arranged theory development workshops affiliated with the special issue

• Invited theory provocations across research genres of the IS field

• Associate Editor, Information Systems Research, 2012-2016

• Editorial Board Member for Special Issue “Strategic IT Alignment,” Journal of Information Technology, 2014

• Ad-hoc Reviewer (MIS Quarterly, Information Systems Research, Management Science, Journal of MIS, Production and Operations Management, Journal of the AIS, Journal of Operations Management, European Journal of Information Systems, IEEE Transactions on Engineering Management, Decision Support Systems, Journal of Information Technology, Telecommunications Policy, OMEGA, Journal of Systems Science and Systems Engineering, Information Systems Journal, International Journal of Management Reviews, International Journal of Production Economics, International Journal of Technology Management, Journal of Engineering & Technology Management, Communications of the AIS, Electronic Commerce Research and Applications, Emerging Markets Finance and Trade, Information Systems and e-Business Management, Journal of the Asia Pacific Economy, Cyber Psychology and Behavior, Chinese Journal of Communications)

Service to Academic Community

• Panel Member, Hong Kong Research Grants Council (RGC), 2022-2025

• AIS Nominating Committee, representative of Region 3, 2021-2022

• President, Association for Information Systems China Chapter (CNAIS), 2021-

• Panel Member, Hong Kong Research Grants Council (RGC) - Business Studies Panel, 2021-2023

• Vice President, Association for Information Systems China Chapter (CNAIS), 2013-2021

• Played leadership role in Biannual Conference; Doctoral Consortium; Research Method Workshop, etc.

• Executive Director, China Information Industry Association, 2016-

• Executive Director, China Information Industry Association, 2016-

Service to Conferences and Workshops

• Doctoral Consortium Co-chair, 2023 International Conference on Information Systems (ICIS), Hyderabad, India

• Junior Faculty Consortium Co-chair, the 27^th Pacific Asia Conference on Information Systems (PACIS), Nanchang, China

• Doctoral Consortium Faculty Mentor, the 26^th Pacific Asia Conference on Information Systems (PACIS), July 5, 2022

• Mentor, MISQ Reviewer Development Workshop, November 2021

• Track Co-Chair, 2020 International Conference on Information Systems (ICIS), India (“Governance, Strategy and Value of IS” track)

• Mentor, MISQ Virtual Author Development Workshop, August 15, 2020

• Program Co-Chair, the 24^th Pacific Asia Conference on Information Systems (PACIS), Dubai, June 20-24, 2020

• Track Co-Chair, 2019 International Conference on Information Systems (ICIS), Munich, Germany (“Economics of IT” track)

• Mentor, Paper Development Workshop, Conf- IRM 2018, Ningbo, China, June 4, 2018

• Mentor, MISQ Reviewer Development Workshop, Seoul, South Korea, December 2017

• Track Co-Chair, 2017 International Conference on Information Systems (ICIS), Seoul, South Korea (“Strategy, Structure, and Organizational Impacts of IT” track), December 10-13, 2017

• Mentor, MISQ/ISR Author Development Workshop, Harbin Institute of Technology, July 5, 2017

• Mentor, MISQ Reviewer Development Workshop, Dublin, December 14, 2016

• Associate Editor, 2016 International Conference on Information Systems (ICIS), Dublin (“E-Business and E-Government” track), December 11-14, 2016

• Best Paper Nomination Committee, the 19^th Pacific Asia Conference on Information Systems (PACIS), Singapore, July 6-9, 2015

• Faculty Mentor in Doctoral Consortium, the 19^th Pacific Asia Conference on Information Systems (PACIS), Singapore, July 6-9, 2015

• Program Committee for the 17^th International Conference on Electronic Commerce (ICEC 2015), Seoul, Korea, August 3-5, 2015

• Program Committee, the 9^th China Summer Workshop on Information Management (CSWIM 2015), Hefei, June 27-28, 2015

• Track Co-Chair, 2014 International Conference on Information Systems (ICIS), Auckland, New Zealand (“IS Governance” track)

• Program Committee, the 8^th China Summer Workshop on Information Management (CSWIM), Chengdu, 2014

• Associate Editor, 2013 International Conference on Information Systems (ICIS), Milan, Italy (“General Topics” track)

• Program Committee, the Sixth China Summer Workshop on Information Management (CSWIM), Beijing, June 30-July 1, 2012

• Track Co-Chair (Social Media and Business Impacts), the 17^th Pacific Asia Conference on Information Systems (PACIS), 2013

• Associate Editor, International Conference on Information Systems, Orlando, Florida, December 16-19, 2012 (Conference Theme Track, Economics and Value of IS Track)

• Track Chair (Social Media), the 16^th Pacific Asia Conference on Information Systems (PACIS), Hochiminh City, Vietnam, July 11-15, 2012

• Associate Editor, International Conference on Information Systems (ICIS), Shanghai, China, December 4-7, 2011

• Program Committee, Conference on Information Systems and Technology (CIST), Charlotte, November 12- 13, 2011

• Program Committee, China Summer Workshop on Information Management (CSWIM), Wuhan, June 25-26, 2011

• Program Committee, the 9^th Workshop on E-Business (WEB 2010), Saint Louis, December 11, 2010

• Program Committee, the 10^th International Conference on Electronic Business, Shanghai, China, December 1-4, 2010

• Program Committee, INFORMS Conference on Information Systems and Technology (CIST), Austin, TX, November 6-7, 2010

• Track Co-Chair (IT Adoption/Diffusion), the 14^th Pacific Asia Conference on Information Systems (PACIS), Taipei, Taiwan, July 9-12, 2010

• Program Committee, China Summer Workshop on Information Management (CSWIM), Wuhan, June 26-27, 2010

• Program Committee, INFORMS Conference on Information Systems and Technology (CIST), San Diego, CA, October 10-11, 2009

• Procedure Committee, IEEE Symposium on Advanced Management of Information for Globalized Enterprises (AMIGE), 2008

• Procedure Committee, China AIS Conference, 2007

• Program Committee, China Summer Workshop on Information Management (CSWIM), 2007

• Program Committee, INFORMS Conference on Information Systems and Technology (CIST), 2004

Service to Tenure and Promotion Committees

    I have written more than 40 review letters for tenure and promotion cases for schools in Australia, mainland China, France, Hong Kong SAR, Singapore, and the U.S.