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劉文靜

市場營銷系    長聘副教授

電話:(86) (10) 62782505

辦公室:李華樓 B435

郵箱:liuwenjing@sem.tsinghua.edu.cn

開放時間:預約

教育經曆

劉文靜為BETVLCTOR伟德官方网站市場營銷系長聘副教授、博士生導師。擔任清華經管學院計算與行為科學實驗室副主任,清華經管學院中國零售研究中心副主任,清華營銷系學術報告委員會主席。2010年于加拿大多倫多大學獲得市場營銷專業博士學位。之前獲得新加坡國立大學商學院營銷系理學碩士、對外經濟貿易大學經濟學學士。

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講授課程

在BETVLCTOR伟德官方网站經管學院講授博士生消費者行為研究、營銷研究方法論,本科營銷管理、新生專題研讨等課程。

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研究領域

研究興趣包括消費者行為,消費者的服務和産品體驗,決策科學,和商品定價等方面。在Production and Operations Management (UTD), International Journal of Research in Marketing, INFORMS Journal on Computing (UTD)Journal of Consumer Psychology (FT50) , Journal of International Marketing, Marketing Letters, Journal of Business Research, Journal of Consumer Behaviour, Journal of Economic Psychology, Journal of Service Theory and Practice等管理、營銷、消費者行為國際權威期刊上發表多篇論文。在重要國際著作Handbook of Consumer Psychology(消費者心理學手冊),The Palgrave Handbook of Interactive Marketing, Consumer-brand Relationships, International Handbook of Consumer Psychology(國際消費者心理學手冊)發表理論章節。在《管理科學學報》等中文期刊發表多篇論文。2013年發表在《營銷科學學報》上的一篇中文論文被CNKI廣泛引用超過1000次,是該期刊創刊以來引用率最高的論文。


擔任CSSCI擴展版期刊《營銷科學學報》專業主編,SSCI期刊Journal of Business Research (JCR一區)編委,SSCI期刊Journal of Consumer Behaviour 編委, SSCI期刊Journal of Research in Interactive Marketing (JCR一區)顧問編委。主持4項國家級基金(1項青年和3項面上)和1項省部級重點項目(北京市社科重點),為國家自然科學基金重大課題和國家文旅部重大課題主要參與人。獲得多個科研相關的榮譽與獎勵,入選北京市高校青年英才計劃。已結題的國家自然科學基金青年項目和面上項目,分别于2017和2021年國家自然科學基金委員會管理科學部結題項目績效評估中,被評為優。主持的BETVLCTOR伟德官方网站本科教改項目,2020年結題評審為A(最高等級)。2018年獲北京市社科重點基金,為省部級重點項目。科研成果在國内外産生較強的影響力,先後被哈佛商業評論Harvard Business Review, 美國營銷學會AMA官網、加拿大最大的報紙Toronto Star,和中央電視台CCTV News 頻道New Money 等媒體專題報導,并于2017年在中國發行量最大的英文報刊China Daily 《中國日報》評論版發表署名文章。



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學術成果

部分期刊論文

† indicates publications with a current or previous Ph.D. student coauthor

1.Maggie Wenjing Liu, Junhui Huang†, Qichao Zhu†, and Xiaolong Zheng (2024), "Consumer Responses to Weakness Revelation of Human Brands: The Role of Authenticity," online publication at International Journal of Research in Marketing (IJRM).

2. Guilin Liu†, Maggie Wenjing Liu (equal first author), Qichao Zhu†(2024), "Hmm, the Effect of AI Conversational Fillers on Consumer Purchase Intentions," online publication at Marketing Letters.

3.Yuxiao Ye, Shenyang Jiang, Di Fan, Baofeng Huo, and Maggie Wenjing Liu (2023),"Rigidity in Crisis: The Impact of OHSAS 18001 Certification on Production Repurposing in COVID-19," online publication at Production and Operations Management.

4. Maggie Wenjing Liu, Chuang Wei†, Lu Yang†, and Hean Tat Keh (2022), "Feeling Lucky: How Framing the Target Product as a Free Gift Enhances Purchase Intention," International Journal of Research in Marketing (IJRM), 39(2), 349-363.

5.  Maggie Wenjing Liu, Qichao Zhu†, and Xian Wang† (2022), "Building Consumer Connection with New Brands through Rituals: The Role of Mindfulness," Marketing Letters, 33 (2), 237-250.

6. Hu Tian, Xiaolong Zheng, Kang Zhao, Maggie Wenjing Liu, Daniel Dajun Zeng (2022),“Inductive Representation Learning on Dynamic Stock Co-Movement Graphs for Stock Predictions, INFORMS Journal on Computing, 34(4), 1940-1957.

7. Bingsheng Liu, Wenwen Zhu, Yinghua Shen, Yuan Chen, Tao Wang, Fengwen Chen, Maggie Wenjing Liu, and Shihao Zhou (2022), “A Study about Return Policies in the Presence of Consumer Social Learning,”Production and Operations Management, 31 (6), 2571-2587.

8. Chuang Wei†, Maggie Wenjing Liu (co-first author with Chuang Wei), and Hean Tat Keh (2020),“The Road to Consumer Forgiveness is Paved with Money or Apology? The Roles of Empathy and Power in Service Recovery,”Journal of Business Research, 118 (September),  321-334.

9. Rui Chen†, Maggie Wenjing Liu (co-first author with Rui Chen, corresponding), Yuhong Guan†, and Yuhuang Zheng (2020), “Female Responses to Genetically Modified Foods: Effects of the Menstrual Cycle and Food Risk Concerns,”Journal of Business Research, 120 (November),  608-618.  

10. Maggie Wenjing Liu, Lijun Zhang, and Hean Tat Keh (2019), “Consumer Responses to High Service Attentiveness: A Cross-Cultural Examination,”Journal of International Marketing, 27 (1), 56-73.  

11. Maggie Wenjing Liu, Qichao Zhu†, and Yige Yuan† (2019), “The Role of the Face Itself in the Face Effect: Sensitivity, Expressiveness, and Anticipated Feedback in Individual Compliance,”Frontiers in Psychology, 9 (2499), 1-9.

12. Xiaobing Xu†, Rong Chen, and Maggie Wenjing Liu (corresponding) (2017), “The Effects of Upper and Lowercase Wordmarks on Brand Perceptions,”Marketing Letters, 28 (3), 449-460.  

13. Maggie Wenjing Liu (corresponding) and Hean Tat Keh (2015), “Customer Delight and Outrage: Scale Development and Validation,”Journal of Service Theory and Practice, 25 (6), 680-699.

14. Maggie Wenjing Liu (solo author) (2014), “Utility Blindness: Why Do We Fall for Deals?”Journal of Consumer Behaviour, 13, 42-49.

15. Dilip Soman and Maggie Wenjing Liu (2011),”Debiasing or Rebiasing? Moderating the Illusion of Delayed Incentives,”Journal of Economic Psychology, 32 (3), 307-316.

16. Hee-Kyung Ahn, Maggie Wenjing Liu (equal first author), and Dilip Soman (2009), “Memory Markers: How Consumers Recall Duration of Experiences,”Journal of Consumer Psychology, 19 (3), 508-516. 

17.劉文靜,袁依格†,劉炳勝(2022),“高度殷勤式服務對顧客反應的作用機制”,《管理科學學報》,第5期,62-73。

18.楊璐†,劉文靜(通訊作者),魏闖†(2019),“品牌國際化中如何打造中國名片”,《清華管理評論》,專題研究,第3期,30-36。

19. 陳瑞†,鄭毓煌,劉文靜(2013),“中介效應分析:原理、程序、Bootstrap方法及其應用”,《營銷科學學報》,第9卷,第4期, 120-135。 CNKI引用超1500次。


著作(章節)


20. Maggie Wenjing Liu, Dingsheng Fu†, Qichao Zhu†, and Xian Wang (2025), "I Have Abundant Time: The Impact of Consumption Rituals on Perceived Time Affluence and Brand Outcomes," forthcoming at Rituals, Consumption, and Marketing: A Research Companion,Eds. Cele Otnes and Tina Lowrey, Routledge.

21. Maggie Wenjing Liu, Qichao Zhu†, Yige Yuan† and Sihan Wu†  (2023), "Applying Predictive Analytics in Interactive Marketing: How It Influences Customer Perception and Reaction?" The Palgrave Handbook of Interactive Marketing,  Ed. Cheng Lu Wang, Palgrave Macmillan.  

22. Maggie Wenjing Liu (2017),“Building Stronger Brands Will Boost China's Image,” China Daily, 2017-06-21.

23. Rui Chen† and Maggie Wenjing Liu (corresponding) (2016), “Sex Drive and Consumer Decision-Making,”International Handbook of Consumer Psychology, Eds. Cathrine Jansson-Boyd and Magdalena Zawisza, Taylor and Francis, 467-485. 國際消費者心理學手冊

24. Pankaj Aggarwal and Maggie Wenjing Liu (2012),“Mental Accounting in Consumer-brand Relationships,” Consumer-Brand Relationships: Theory and Practice, Eds. Marc Fetscherin et al., Routledge, 115-133.

25. Maggie Wenjing Liu and Dilip Soman (2008),“Behavioral Pricing,”Handbook of Consumer Psychology, Eds. Curtis P. Haugtvedt, Paul M. Herr, and Frank R. Kardes, Mahwah, NJ: Taylor and Francis, 659-682. 消費者心理學手冊


研究項目


  1. 國家自然科學基金面上項目:2025-2028

  2. 國家自然科學基金面上項目:2021-2024

  3. BETVLCTOR伟德官方网站教改項目:2024-2025

  4. 國家文旅部重大委托項目:2023(參與)

  5. 國家自然科學基金重大課題:2020-2024(參與)

  6. BETVLCTOR伟德官方网站自主文科項目:2020-2022

  7. 北京市社科基金重點項目:2018-2021

  8. 國家自然科學基金面上項目:2015-2018,結題評估優

  9. 國家自然科學基金青年項目:2012-2014,結題評估優

  10. BETVLCTOR伟德官方网站自主科研項目:2017-2019

  11. BETVLCTOR伟德官方网站教改項目:2018-2019,結題評審A

  12. 北京市首屆高校青年英才計劃: 2013-2015

  13. 國家教育部留學回國人員啟動基金: 2013-2014

  14. 小林實中國經濟研究基金: 2011-2012



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業界經曆

擔任CSSCI擴展版期刊《營銷科學學報》專業主編,SSCI期刊Journal of Business Research (JCR一區)編委,SSCI期刊Journal of Consumer Behaviour 編委, SSCI期刊Journal of Research in Interactive Marketing (JCR一區)顧問編委,以及Journal of Consumer Research, Journal of Consumer Psychology, Journal of Business Research, Marketing Letters, Journal of Consumer Affairs等國際期刊的評審專家,《管理世界》《營銷科學學報》等國内學術期刊評審專家,教育部留學基金委CSC評審專家。 2011年至今,擔任國家自然科學基金面上項目和青年項目評審專家。 

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